Solutions

Standardise aftersales operations across sites, teams, and booking channels.

SMR iQ helps dealer groups replace fragmented local processes with one connected workflow for quoting, scheduling, and booking. Advisors, call teams, and digital touchpoints all work from the same logic, so customers get consistent experiences and workshops get consistent, trackable, high-quality bookings.

• Group-wide consistency across locations, departments and channels
• Remove time consuming, error prone manual costing
• Fewer downstream corrections and avoidable disruption
• Track and follow up quotes and incomplete bookings
• Gain clear oversight through session tracking and analytics
• Stronger governance for scalable aftersales growth

Compete on quality, speed, and trust while cutting admin burden.

SMR iQ gives independent workshops the same structured quoting and booking capability typically seen in larger groups. You can quote with confidence, book efficiently, and keep control of your workload while presenting a more professional customer journey.

• Faster enquiry handling with reduced admin effort
• Improve quote accuracy and customer confidence
• Reduce rework caused by unclear job detail
• Build repeat business with smoother follow-up

Power your DMS with cleaner, more consistent service and parts data, plus a fully integrated booking tool.

SMR iQ can provide structured, reliable quoting and booking outputs to connected dealership systems, helping reduce duplication and manual correction between platforms. This improves process continuity and keeps operational data aligned from enquiry to workshop delivery.

• Improve data quality flowing into core systems
• Reduce double-entry and reconciliation effort
• Support better operational reporting
• Create a stronger foundation for automation

Give AI tools the accurate data and dependable booking workflows they need to deliver results.

SMR iQ helps AI chat and assisted channels work from consistent service, pricing, and scheduling logic. That means customers can receive clearer answers and move with confidence to booking with fewer handoffs, while teams stay in control of booking quality.

• Deliver more in-depth AI-assisted customer journeys
• Enable booking capture from chat, voice, or web
• Reduce inconsistent answers and failed handovers
• Increase enquiry conversion with guided, structured flows
• Track failed bookings and follow up

Connect apps to live service and booking journeys customers can trust.

SMR iQ supports app-based quoting and booking experiences through structured APIs, so users can browse, select, and book with confidence. App experiences remain aligned with your internal process, reducing channel mismatch and operational friction.

• Enable app-driven quoting and booking journeys
• Keep app data consistent with internal teams
• Improve customer convenience and self-service adoption
• Support scalable digital growth beyond a single channel

Support service plans with accurate schedules, labour times, and pricing.

SMR iQ helps service plan providers and partners access dependable service and work data that improves planning, pricing confidence, and fulfilment quality. Better data quality means fewer disputes, better forecasting, and stronger partner performance.

• Improve plan accuracy with structured service data
• Strengthen pricing confidence and cost control
• Reduce downstream correction and exception handling
• Deliver a better, more predictable customer proposition